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Opening Times
Monday
to Friday 8am to 11am & 3pm to 5.30pm
Saturday morning 8am to 11am
only
Sunday afternoon 3pm to 5pm only
Animals will not be
accepted or collected outside of these hours.
Kennel Administration is closed on Public Holidays: Except for Queens Birthday long weekend (June)
and October long weekend.
OUR GENERAL ADMISSION POLICY
OPENING HOURS
-
Any pet which arrives or departs later than
the the kennels advertised closing times or before opening times will incur an admin
out of hours fee of $25 to cover out
of hours
staffing costs such as wages and any other admin costs associated with your
late or early arrival or departure.
-
The out of hours fee
will apply to any movement of animals which are 30 minutes late or early
and no greater than 1 hour late or early. Movements within 30 minutes
"grace" of our hours are allowed, however your must phone
ahead to make arrangements.
-
If you are greater than 1 hour late or
greater than 1 hour ahead of opening times, we will need to accept your pets
at the next scheduled opening time and any fees for
any additional days accommodation will be payable.
VACCINATION POLICY
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No animal will be accepted into our facility
without a current certificate of vaccination or vaccination record card from
your vet.
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We require C5 for Dogs and F4 for Cats.
We do not accept F3 ( cats) or C3 or C4 (dogs).
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Please check your certificates at the time of
making your booking.
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We will not accept an animal into our facility
which has received a booster or vaccination within the previous 14 days as
it places the immune system of other animals under stress and brings live
virus into our complex.
INSPECTION POLICY
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We welcome your inspection at anytime during
our opening hours, but appreciate a phone call prior to your arrival as our
staff run to a busy schedule and the care of animals and the maintenance of
the facility takes much of our time, especially during holiday season.
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Inspections are available
Monday to Friday & Sunday. No inspections on Saturdays.
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No child under the age of 16
will be permitted to attend a cattery or kennel inspection or be allowed
access beyond the reception area.
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Inspections of the facility are not available at the time of
arrival or departure.
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If you wish to see our complex, please take
the time to come and visit prior to your booking. You wont be disappointed.
COMMON SENSE GROUND RULES FOR CATS AND DOGS
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Your dog/s
must be kept on leads at all times in the interest of others who
may also be visiting at the time with or without their dogs.
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Owners of Dogs
that run off lead and damage other peoples property or cause harm to another
person, will be fully liable for all damages incurred.
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Upon
arrival please toilet your dog in the area provided adjacent to our car park.
This can save a lot of embarrassment and most dogs are eager to toilet
themselves after traveling.
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Cats
must be transported in secure carry baskets/crates. We take no
responsibility for cats that escape as a result of not being properly
contained within an approved cat carrier. The owner will assume all
responsibility in such an event.
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A hire fee of $5 will apply for the use
of one of our cat carriers for owners who do not provide such
equipment for their cats. This is to secure your cats safe transport in and
out of our cattery and to your car only.
- Owners are asked
not to accompany pets to their lodgings as this does not assist the pet to
settle in. Pets will look for owners for days if they can smell the owners
scent within the general area of the pet’s room. Owners are asked to observe
our request for the benefit of their pets and not follow our carers.
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